At wyquick, our mission is to deliver trusted digital services and software licenses—including genuine Intuit QuickBooks products—while maintaining transparency, fairness, and customer satisfaction. This QuickBooks digital product return policy outlines the terms and conditions related to refunds and returns of our digital offerings. Please review this policy thoroughly before completing your purchase.
1. Overview of Our Refund Philosophy
Due to the unique nature of digital goods, especially software license keys and downloadable programs, traditional refund policies don’t always apply. Unlike physical items, digital products are immediately accessible, cannot be “returned,” and once delivered, are generally not eligible for resale or reactivation.
We are committed to resolving any issues you face with our products and services and will consider refund requests under qualifying conditions. This policy applies to all digital purchases made via wyquick.com, including but not limited to:
- Intuit QuickBooks Desktop licenses
- QuickBooks Enterprise keys
- QuickBooks Pro or Premier downloads
- Any related support files, guides, or activation codes
This QuickBooks digital product return policy ensures that we handle refund requests in a clear and fair manner.
2. Eligibility Criteria for Refunds
To ensure fairness, we only offer refunds under the QuickBooks digital product return policy for products that fall into these specific categories:
a) Non-Delivery of Product
If you do not receive the digital product (i.e., license key, download link, or documentation) within the expected timeframe (generally within 2–8 hours), and have verified that the email was not redirected to your spam folder, you may be eligible for a full refund.
Timeframe for Claim: Must be reported within 7 calendar days of purchase.
Resolution: We will resend the product. If the issue persists, a refund will be issued according to our QuickBooks digital product return policy.
b) Corrupted or Inaccessible Downloads
If you are unable to download or access the digital content due to server issues or file corruption (not related to your device or internet connection), please contact our support team for assistance.
Initial Troubleshooting: We will attempt to fix or resend the files.
Refund Approval: If the problem cannot be resolved, a full refund will be issued in line with the QuickBooks digital product return policy.
c) Defective Product or Activation Issues
In the rare event that your QuickBooks license does not activate, or if the software behaves abnormally due to a faulty key (e.g., incorrect version, mismatch error), we may approve a return or exchange.
Customer Responsibility: You must provide proof such as screenshots of the error or confirmation of the issue.
Resolution Options: We may offer a replacement or a refund, depending on the situation, as detailed in our QuickBooks digital product return policy.
d) Duplicate Purchases
If a customer unintentionally buys the same product twice using the same credentials, the duplicate transaction will be refunded upon request.
Reporting Timeframe: Must be submitted within 5–7 days of the duplicate order.
3. Non-Refundable Circumstances
We do not offer refunds under the following scenarios, as specified in the QuickBooks digital product return policy:
- Buyer’s remorse or “change of mind”
- Incompatibility with your operating system or software environment
- Misunderstanding of the product type or function (e.g., expecting a physical product)
- Failure to read the product listing or system requirements
- Activation failures due to customer misuse or outdated system configurations
- Delay in email delivery due to customer input errors (e.g., wrong email address)
In these cases, our team is happy to provide technical support or usage guidance, but a refund will not be issued under the QuickBooks digital product return policy.
4. How to Request a Refund
To submit a refund request under the QuickBooks digital product return policy, email our team at support@wyquick.com with the subject line “Refund Request – [Your Order ID].”
Include the following:
- Full Name
- Email Address used for purchase
- Date and time of transaction
- Product purchased
- Reason for refund request
- Screenshots (if applicable)
Once submitted, you will receive a confirmation email within 24 hours. Our review and investigation process typically takes 3 to 5 business days, during which we may reach out to verify further details.
If your refund is approved, it will be issued via the original payment method within 5 to 10 business days, depending on your payment processor.
5. Replacement Policy
In some instances, a replacement will be offered in lieu of a refund as outlined in the QuickBooks digital product return policy. This includes:
- A reissued license key for QuickBooks if the original failed to activate
- An updated download link in case of file issues
- A newer version of the software, if available and relevant
We believe this solution supports both customer satisfaction and licensing compliance.
6. License Deactivation and Revocation
In the event of a refund, the corresponding license key will be deactivated immediately. Continued use after revocation is a violation of Intuit’s terms and could result in further penalties or account restrictions. We advise all customers to uninstall the software after receiving a refund in line with our QuickBooks digital product return policy.
7. Terms for Special Offers, Discounts & Promotions
Refunds for discounted or promotional items are subject to the same policy guidelines. However, partial refunds may apply in cases where only part of a bundled offer is affected, as per the QuickBooks digital product return policy.
8. Technical Support vs. Refunds
We understand that many issues stem from technical challenges rather than product faults. For this reason, we encourage customers to contact us for troubleshooting help before requesting a refund. Our QuickBooks specialists are available via email or live chat and can often resolve activation or installation issues within minutes.
9. Contact Information
If you need assistance with your digital purchase or have questions about this QuickBooks digital product return policy, our support team is here to help:
- Email: support@wyquick.com
- Live Chat: Available via wyquick.com during business hours
- Business Hours: Monday–Friday, 9 AM–6 PM (GMT)
10. Policy Updates
This Refund and Returns Policy may be updated at any time. Any changes will be posted here with an updated revision date. It is your responsibility to review this page periodically to remain informed.
Last Updated: July 28, 2025
Final Words
We take pride in offering a safe and satisfying digital shopping experience. While we stand behind the quality of every QuickBooks product we distribute, we also understand that technical and transactional issues can happen.
This QuickBooks digital product return policy exists to balance customer protection with digital content licensing integrity. By purchasing through wyquick, you agree to the terms outlined above.
For any questions or unresolved concerns, don’t hesitate to contact our support team.